Shipments and returns

Our shipments leave directly from our company headquarters in Norcia, Umbria (central Italy). It arrives in 2-3 days working, through our express courier, except for unexpected events that may extend delivery times (Christmas and Easter period where times are considerably extended up to 7 days, bad weather, COVID 19, courier delays, absence of the recipient, momentary exhaustion of the goods, goods that require special preparation, etc.).

  1. Shipping is free for all orders over € 55.00 + VAT except for islands, Calabria region and remote areas.
  2. There is the possibility to cash on delivery with a supplement of € 4.00, it is valid only for shipment in Italy.

The consumer customer has the right to withdraw from the order for any reason, without the need to provide explanations and without any penalty, within 6 hours of purchase; just send an email to:

Before confirming your order, pay close attention and enter all the correct data such as Name, Surname, Street, House number, City and Zip code. We will not be held responsible if one or more fields are incorrect or incomplete and we may change the fields of your order after confirmation.

With the cash on delivery the package cannot be refused for any reason, we will charge the shipping costs and the management costs to the customer.


If, upon delivery, you notice any damage to the package, please sign the shipping receipt to the courier “subject to control”, otherwise we will not be able to proceed with any refund of damaged products. Later, if you verify the actual presence of damage, you can contact us at to open the procedure for returning or replacing the product (s).

Shipping to Europe

We ship all our products in Europe with SDA.

The shipping costs will be calculated in the cart and are divided by weight and areas.

We at Il Massaro are sure that you will like our products a lot but if you have any doubts or problems with the package you received (example: you have been delivered an incorrect or damaged product) you can easily ask for a replacement or a refund within 14 days.

Call us or write us quietly via Whatsapp at 392.3121282 or send us an email to: